Terms of Service
Acceptance of this Agreement
On Sign up, the customer agrees to the Terms and Conditions, obligations, representations, warranties, and agreements contained herein (the “Agreement“). In the event, You are not willing to accept the Agreement, You shall not be authorized or allowed to enrol as Registered Customer for accessing any content, information, courseware, products and services (“Services“) published, available or provided on www.cssrl.in , which is owned, maintained and monitored by CyberSec Studies and Research Laboratory LLP.
By entering into this Agreement, You acknowledge and agree that your user ID / Email Address and Password (“Account Credentials“) are for your exclusive use only. Use or sharing of your Account Credentials with another user is not permitted and is cause for immediate blocking of your access to the Website, the Services and the Content, the Courseware, and termination of this Agreement.
You agree that you are solely responsible for maintaining the confidentiality of your Account Credentials and for all activities that occur under it. You agree to immediately notify us at firstname.lastname@example.org, if you become aware of or have reason to believe that there is any unauthorized use of your Account. You also agree to take all reasonable steps to stop such unauthorized use and to cooperate with us in any investigation of such unauthorized uses. We shall not under any circumstances be held liable for any claims related to the use or misuse of your Account due to the activities of any third party outside of our control or due to your failure to maintain the confidentiality and security of your Account Credentials.
Training Course Content (Usage and Access Rights)
As a part of our CSSRL Training Methodology for all programs you buy through our Website, we shall grant you access to our content, courseware, Simulated Practical Demos, Practice Tests, and other information, documents, and data which may be in audio, video, written, graphic, recorded, photographic, or any machine-readable format in relation to the specific training course you have registered and paid for. (“Content and Courseware“).
We reserve the right to amend, revise or update the Content and Courseware offered to You. In the event such an amendment, revision or updation occurs, We may require you pay an additional fee to access such amended, revised, or updated Content and Courseware.
All Practical Demo Videos are purely for Education and Training Purpose. Practical Demos have been recorded using Private Simulations and Test Environments and are solely meant to train CSSRL Customers / Trainee into World Class Cyber Security Workforce for Industrial Employability. No part of the content or courseware can be used for Commercial purpose by you. It is only to help you get trained into Cyber Security Skills and complete your Training Program (Restricted Purpose).
We grant you a personal, restricted, non-transferable, non-exclusive, and revocable license to use the Website, the Services, and the Content and Courseware till the time the completion of the training course that You have enrolled for or the termination of this Agreement according to the Terms and Conditions set forth herein, whichever is earlier.
You are permitted online access to the Website, the Services, and the Content and Courseware and may download, save, or print the Content and Courseware solely for the Restricted Purpose.
You are not permitted to reproduce, transmit, distribute, sub-license, broadcast, disseminate, or prepare derivative works of the Content and Courseware, or any part thereof, in any manner or through any communication channels or means, for any purpose other than the Restricted Purpose, without Our prior written consent.
Intellectual Property Rights
While You are granted a limited and non-exclusive right to use the Website, the Services, and the Content and Courseware for the Restricted Purpose as set forth in this Agreement, You acknowledge and agree that We are the sole and exclusive owner of the Website, the Services and the Content and Courseware and as such are vested with all Intellectual Property Rights and other proprietary rights in the Website, the Services, and the Content and Courseware.
You acknowledge and agree that this Agreement other than permitting You to use the Website, the Services, and the Content and Courseware for the Restricted Purpose does not convey to You in any manner or form any right, title or interest of a proprietary, or any other nature in the Website, the Services, and the Content and Courseware.
Privacy of Customer / Trainee Information
CSSRL understands the trust our customers / Trainees have invested in us by choosing us and paying for our Courses. And as a Leading Training Provider, we understand our customer concerns. Still, there are unforeseen conditions. Wherein our customer may choose to raise request for Refunds, In such cases, following policy shall govern:
- Any Refund Request raised 7 days Prior to Training Commencement as per committed schedule, will be processed. In such cases CSSRL will refund 100% of Paid Fee. Any request raised after that won’t be processed.
- For any Training “Event” published in the Event Section of website cssrl.in, if the event gets cancelled by CSSRL, 100% Refund will be processed in favour of enrolled Customer / Trainee.
- In case, the enrolment is cancelled by enrolled customer/trainee 7 days prior to event date, 100% of Fee shall be Refunded in favour of enrolled Customer / Trainee. Any request after that won’t be processed.
- All Refunds approved by CSSRL will be processed within 5 Working Days
- For Global Certification Series Training Courses, NO REFUND policy shall be in effect.
At CSSRL, Quality of Training is the measure of our success. We ensure that the company is able to deliver and disseminate quality training through Hybrid Delivery Model comprising Instructor-Led Classrooms, Online Virtual Classroom (Self-paced), Live Webcast, Bootcamps, Webinars, On-Campus Training and Development Facilities etc.
For Regular Classroom Training, the customer is expected to select CSSRL Branch while enrolling for a particular Training Course on website www.cssrl.in. On Fee Payment, the Customer may download Invoice from “My Account” section on the website. The customer will also receive Welcome Mail consisting of Program and Training Schedule details. In 24-48 working hours CSSRL Support Team shall contact the customer on registered contact details to Onboard and serve Training Orientation. Training Content and Course Access shall be granted as per Training Schedule. You agree to attend at least 75% Training / Hands-on Sessions, to qualify for Course Assessment and Certification Award.
For Online Virtual Classroom / Live Webcast Training, the customer will make the course purchase on website www.cssrl.in and may download Invoice from “My Account” section on the website. The customer will also receive Welcome Mail consisting of Program and Training Schedule details. In 24-48 working hours CSSRL Support Team shall contact the customer on registered contact details to Onboard and serve Training Orientation. Training Content and Course Access shall be granted as per Training Schedule. You agree to attend at least 75% Training / Hands-on Sessions, to qualify for Course Assessment and Certification Award.
Training Scheduling / Rescheduling
Training Scheduling / Rescheduling will be governed as per following clauses:
- Training Schedule will intimated to Customer in 24-48 hrs of making Course Purchase in Acknowledgement Ticket.
- Any request for Rescheduling the Training, received within 7 Working Days will be entertained. CSSRL will provide alternate slots and re-schedule the Training as per the availability of slots.
- Any request for Rescheduling the Training, received after 7 working days (or more), a Rescheduling Fee of 10% of Program Fee will be charged to provide Customer Preferred Slot subject to availability of Slots / Seats. Customer Cooperation will be expected.
- Please note that rescheduling will be subject to availability of slots and seats per slot.
- In case CSSRL reschedules the training programs, following policy will govern
- 100% refund, if the rescheduled dates do not fit into the customer’s schedule after all alternatives are proposed by CSSRL.
- The customer would have the privilege of rescheduling and attending a class in future at his/her convenience, on any date of a scheduled training.
Limitation of Liability
You expressly agree that use of the Website, the Services, and the Content and Courseware are at Your sole risk. We do not warrant that the Website or the Services or access to the Content and Courseware will be uninterrupted or error free; nor is there any warranty as to the results that may be obtained from the use of the Website, the Services or the Content and Courseware or as to the accuracy or reliability of any information provided through the Website, the Services, or the Content and Courseware. In no event will We or any person or entity involved in creating, producing, or distributing the Website, the Services, or the Content and Courseware be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the Website, the Services, or the Content and Courseware.
The disclaimer of liability contained in this clause applies to any and all damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of records or any other material, whether for breach of contract, negligence, or under any other cause of action.
You hereby specifically acknowledge that We are not liable for any defamatory, offensive, wrongful, or illegal conduct of third parties, or other users of the Website, the Services or the Content and Courseware and that the risk of damage or injury from the foregoing rests entirely with each user.
You agree that Our liability or the liability of Our affiliates, directors, officers, employees, agents, and licensors, if any, arising out of any kind of legal claim (whether in contract, tort or otherwise) in any way connected with the Services or the Content and Courseware shall not exceed the fee you paid to Us for the particular certification training course.
Term and Termination
This Agreement will become effective upon Your acceptance of the terms of this Agreement by Your clicking on the “I ACCEPT” button and, subject to the terms and conditions of this Agreement, will remain in effect till You maintain a current, fully paid up online Participant Account, or until terminated by Us, whichever is earlier.
We reserve the right to terminate this Agreement and block your access to the Content and Courseware or terminate your Registration with immediate effect by sending a written notice through email to You to this effect (“Immediate Termination Date“), if such termination is made as a result of Your misrepresentation, default, misconduct, or breach of Your obligations related to or under this Agreement (“Event of Default“). On the occurrence of any Event of Default, We shall be authorized to exercise all the rights and remedies under this Agreement or applicable Law or available in equity to seek indemnification for any Loss or Claim resulting from any such Event of Default.
You agree to indemnify and hold Us, Our contractors, licensors, directors, officers, employees, and agents, harmless from and against any and all claims, losses, damages, liabilities, and expenses including attorneys’ fees, arising out of Your unauthorized use of the Website, the Services, and the Content and Courseware or any violation or breach of this Agreement or any provisions hereof.
In the event any provision of this Agreement is held invalid or unenforceable under the applicable laws of India, the remaining provisions shall continue in full force and effect, and the Agreement shall be deemed to be reformed by replacing such invalidated or unenforceable provision with a valid and enforceable provision that gives effect as closely as possible to the intentions of the parties as expressed by the invalidated or unenforceable provision.
Governing Law and Jurisdiction
For Customers /Trainees, this Agreement shall be governed by and construed in accordance with the Indian Laws and the courts in Delhi shall have the exclusive jurisdiction over any matter relating to, in connection with, or arising out of, this Agreement.